Politique d’expédition
Production & Processing Times
Custom Gobo Orders
Custom gobos are made to order based on your artwork and selected specifications.
- Production time: 3–5 business days
- Estimated delivery time: 5–10 business days for most destinations, including the United States, Canada, Europe, Japan, and other major markets
Production begins after your artwork and order details have been reviewed and confirmed.
Projector-Only Orders
For projector orders that do not require a custom gobo:
- Processing time before shipment: 2–3 business days
- Delivery time depends on the destination and shipping service
Orders Including Both a Projector and Custom Gobo
If your order includes both a projector and a custom gobo, the order will normally ship after the custom gobo has completed production, review, and final inspection.
Estimated Delivery Times
Delivery times are estimates and may vary depending on destination, carrier service, customs clearance, local holidays, or other circumstances outside our control.
For most standard international orders, estimated shipping time is approximately 5–10 business days after the order is ready for shipment.
Business days exclude weekends and public holidays.
Shipping Costs
Shipping costs are calculated based on the product, order quantity, destination, package size, and shipping method.
For standard online orders, available shipping charges will be shown during checkout where applicable.
For large or special orders, shipping costs may be quoted separately.
Bulk & B2B Orders
For bulk orders, commercial projects, distributor orders, OEM orders, wholesale purchases, or other B2B requirements, please contact our team for a custom quotation.
Shipping costs for bulk orders are calculated separately based on:
- Order quantity
- Product type
- Destination
- Package size and weight
- Shipping method
- Project delivery requirements
Our team can provide suitable shipping options and estimated logistics costs based on your order requirements.
For B2B inquiries, contact:
Email: sales@gobosolution.com
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, customs clearance fees, VAT, or other local charges imposed by the destination country.
Unless specifically stated otherwise in your quotation or order confirmation, these charges are not included in the product price or standard shipping charge.
Customers are responsible for any applicable import duties, taxes, customs fees, or local charges.
For bulk and B2B orders, our team can help provide estimated shipping costs and, where possible, estimated import duties and taxes before shipment.
Actual customs charges are determined by local customs authorities and may differ from estimates.
Tracking Information
Tracking information will be provided once your order has been shipped and the carrier has generated a tracking number.
Please allow some time for tracking information to become active after shipment.
Shipping Delays
While we work with established logistics providers, delays may occasionally occur due to:
- Customs clearance
- Carrier delays
- Severe weather
- Peak shipping periods
- Public holidays
- Remote delivery locations
- Other circumstances outside our control
If your shipment appears significantly delayed, please contact us and we will assist with checking the shipment status.
Incorrect or Incomplete Shipping Address
Please review your shipping address carefully before completing your order.
If you notice an incorrect or incomplete address, contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address. Additional fees caused by address corrections, redelivery, or returned shipments may be the customer's responsibility.
Need Help?
For order status, shipping quotations, delivery questions, customs information, or B2B logistics assistance, contact our team: