Politique de confidentialité
Introduction
At Gobosolution, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit www.gobosolution.com, purchase our products, request a quotation, submit artwork, contact our team, or otherwise interact with our services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Please also review our Terms of Service, Shipping Policy, and Refund Policy, which may apply to your use of our website and purchases from Gobosolution.
1. Information We Collect
Depending on how you interact with Gobosolution, we may collect the following categories of information.
Contact Information
This may include:
- Name
- Email address
- Phone number
- Company name
- Billing address
- Shipping address
Order and Transaction Information
When you place an order or request a quotation, we may collect:
- Products ordered
- Product specifications
- Quantity
- Order value
- Shipping method
- Order status
- Invoice or quotation information
- Customer service and transaction history
Payment Information
Payments are processed by third-party payment providers.
Depending on the payment method used, payment providers may collect information such as card details, billing information, or payment account information.
Gobosolution does not generally store complete credit or debit card numbers on its own systems.
Custom Artwork and Uploaded Files
If you order a custom gobo or request a custom project, you may provide:
- Logos
- Artwork
- Images
- AI, EPS, PDF, SVG, PNG, JPG, or other design files
- Brand information
- Projector model or compatibility information
- Gobo dimensions and production specifications
We use these materials as necessary to review, prepare, manufacture, inspect, and fulfill your order.
Website and Device Information
When you visit our website, we may automatically collect certain technical information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Approximate location based on IP address
- Website interactions
- Session and traffic information
Marketing Information
If you subscribe to our mailing list, request marketing communications, or interact with our advertisements, we may collect information such as:
- Email address
- Marketing preferences
- Subscription status
- Email engagement
- Advertising interactions
Customer Service Communications
If you contact us, we may retain communications including:
- Emails
- Support requests
- Product questions
- Quotation requests
- Order-related communications
- Feedback
2. How We Use Your Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Manufacturing custom gobos and other customized products
- Reviewing submitted artwork
- Confirming product or projector compatibility
- Providing quotations
- Processing payments
- Arranging shipping and delivery
- Providing tracking information
- Communicating about your order
- Providing customer service
- Handling returns, refunds, or warranty matters
- Maintaining customer and production records
- Preventing fraud and unauthorized transactions
- Maintaining website security
- Improving our products, services, and website
- Measuring website and advertising performance
- Personalizing website experiences where permitted
- Sending marketing communications where permitted
- Complying with legal, tax, accounting, and regulatory obligations
3. Custom Artwork and Uploaded Files
When you submit artwork, logos, images, design files, or other materials to Gobosolution, we process those materials as necessary to provide the requested custom product or service.
This may include using the files to:
- Review artwork quality
- Confirm dimensions
- Prepare artwork for manufacturing
- Produce a custom gobo
- Perform quality inspection or projection testing
- Support customer service
- Produce replacement or additional gobos
We may retain submitted artwork for a reasonable period to support production records, customer service, reorders, and replacement products.
Where applicable, you may contact us to request deletion of stored artwork, subject to legal, contractual, accounting, production-record, or other legitimate retention requirements.
Artwork ownership and intellectual property responsibilities are also governed by our Terms of Service.
4. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies when you use our website.
These technologies may be used for:
Essential Functions
Necessary for website functionality, including:
- Shopping cart operation
- Checkout
- Security
- Account functionality
- Website preferences
Analytics
Used to understand:
- Website traffic
- Page performance
- Visitor behavior
- Conversion activity
- Website errors
Advertising
Advertising technologies may help us:
- Measure campaign performance
- Understand conversions
- Create advertising audiences
- Show more relevant advertising
- Measure interactions with advertisements
Preferences
Cookies may also be used to remember certain settings or preferences.
Depending on your location and applicable law, you may be able to manage non-essential cookies through our cookie consent controls or your browser settings.
Disabling certain cookies may affect some website functionality.
5. Advertising and Analytics
We may use third-party analytics and advertising services, including services provided by companies such as Google and Meta.
These providers may use cookies, pixels, identifiers, or similar technologies to help us understand website activity and advertising effectiveness.
Enhanced Conversions
Where enabled, we may use advertising measurement features such as Google Ads Enhanced Conversions.
Certain customer information, such as an email address, may be securely transformed or hashed before being transmitted to the relevant advertising provider for conversion measurement and attribution.
We do not use these technologies to obtain access to users' private advertising account information.
Depending on your location, you may have options to limit or opt out of certain advertising or tracking activities through browser settings, cookie controls, or the privacy tools provided by the relevant advertising platforms.
6. How We Share Information
We do not sell personal information in the ordinary meaning of the term.
However, we may share information with trusted service providers and business partners where necessary to operate our business.
These may include:
- E-commerce platform providers
- Payment processors
- Shipping and logistics providers
- Customs and freight service providers
- Cloud hosting providers
- Analytics providers
- Advertising platforms
- Email marketing providers
- Customer service systems
- IT and security providers
- Professional advisers
- Accounting or legal service providers
These parties may process information only as necessary to provide services to us or as otherwise permitted by applicable law and their own contractual obligations.
We may also disclose information where required by law, court order, regulation, government request, or to protect our legal rights, customers, systems, or business.
7. Shopify
Our online store is hosted on Shopify Inc.
Shopify provides the e-commerce infrastructure that allows us to operate our online store and process transactions.
Shopify may process personal information in connection with your use of our store.
Your information may therefore also be subject to Shopify's privacy practices and applicable terms.
8. Payment Processing
Payments made through our website may be processed by third-party payment providers.
Those providers may collect and process payment and identity information required to:
- Authorize payments
- Prevent fraud
- Complete transactions
- Comply with financial regulations
We generally do not receive or store your complete payment card number.
Payment providers process your information according to their own privacy and security policies.
9. Shipping and Logistics
To deliver your order, we may share necessary information with shipping companies, freight providers, warehouses, customs agents, or other logistics partners.
This information may include:
- Name
- Shipping address
- Phone number
- Email address
- Order contents
- Package information
- Customs-related information where required
Information is shared only as reasonably necessary to arrange and complete delivery.
10. International Data Transfers
Because Gobosolution serves customers internationally and uses global service providers, your personal information may be processed or stored in countries other than your country of residence.
Privacy and data protection laws in those countries may differ from those in your jurisdiction.
Where required by applicable law, we use appropriate safeguards or contractual arrangements for international transfers of personal information.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors including:
- Order fulfillment
- Customer service
- Reorders and replacement products
- Production records
- Fraud prevention
- Accounting requirements
- Tax obligations
- Legal obligations
- Dispute resolution
- Enforcement of agreements
Different categories of information may be retained for different periods.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Measures may include:
- Secure website connections
- Access controls
- Restricted access to customer information
- Secure payment processing through third-party providers
- Security monitoring and operational controls
However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.
13. Your Privacy Rights
Depending on where you live and applicable privacy law, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request a copy of certain information
- Object to certain processing
- Restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Exercise certain rights relating to targeted advertising or data sharing where applicable
These rights vary by jurisdiction and may be subject to legal exceptions.
To submit a privacy request, contact us at:
We may need to verify your identity before completing certain requests.
14. Marketing Communications
If you subscribe to our marketing communications, we may send you:
- Product updates
- Promotions
- Company news
- Offers
- Educational or commercial content
You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.
You may also contact us directly to update your communication preferences.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages relating to an order, payment, shipment, or customer service matter.
15. Children's Privacy
Our website, products, and services are not specifically directed to children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review and address the matter.
16. Third-Party Links
Our website may contain links to websites, services, or platforms operated by third parties.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party services you choose to use.
17. Business Transfers
If Gobosolution undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
18. Legal Disclosure
We may disclose personal information when reasonably necessary to:
- Comply with applicable law
- Respond to legal or regulatory requests
- Enforce our agreements
- Protect our rights or property
- Prevent fraud or security threats
- Protect customers or other individuals
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technologies, service providers, legal requirements, or privacy practices.
The updated version will be posted on this page.
Where required by applicable law, we may provide additional notice of material changes.
20. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Gobosolution
Email: info@gobosolution.com